Find answers fast and get back to business
Learn how to get started, manage orders, and resolve common issues across the MWEA Connect marketplace.
Search help topics
Type a keyword to filter FAQs and troubleshooting steps.
Getting started
Create an account
Register as a farmer, seller, distributor, or consumer to unlock your dashboard.
Complete profile setup
Add payout details and contact info so approvals and payouts move quickly.
Start buying or selling
Browse listings, place orders, or upload products to reach buyers instantly.
Quick guides
Create your account
Pick your role and complete basic profile details to unlock features.
Verify & set up payouts
Add M-Pesa or bank details so approvals and payouts are smooth.
Start trading
List products, place orders, or accept delivery jobs in minutes.
Track everything
Monitor orders, deliveries, and payments from your dashboard.
Key workflows
Seller workflow
List products, manage inventory, confirm orders, and track delivery updates.
Farmer workflow
Receive raw material orders, prepare pickups, and monitor payout status.
Distributor workflow
Accept delivery jobs, update tracking status, and complete deliveries on time.
Consumer workflow
Shop verified products, pay securely, and track your delivery progress.
Common issues & solutions
Forgot password
Use “Forgot Password” on the login page to reset your credentials.
Payout pending
Verify payout details and ensure admin approval has been completed.
Delivery delayed
Check tracking updates or contact support for real-time help.
Frequently Asked Questions
Submit a support ticket
Tell us what you need help with and our team will respond quickly.
Still need help?
We are here to support you with sourcing, logistics, and account questions.